![]() We've also checked that HKLM\Software\WOW6432Node\IM Providers has the Teams data. Your current presence state changes to Away when you lock your computer or when your computer enters idle or sleep mode. It runs OK in Teams client and Outlook web. ![]() And I cannot start an IM, no IM window opens when I click on the icon. It runs perfectly with tenant users, but external users show a white circle with an unknown presence label. ![]() HKCU\Software\IM Providers\DefaultIMApp set to TeamsĪnd under the HKCU\Software\IM Providers\Teams key the UppAndRunning value does recognise when Teams is opened and closed. Your status gives other Teams users an at-a-glance indication of whether youre available to chat, busy in a meeting, or just temporarily away for a few. For many days, I try to find why I cannot see external users status in Outlook 2016. We've checked that in Teams the settings to register Teams as the chat app is ticked Right click on START button > APPS
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